If your Financial Institution has coin bins, the bin must be sealed with a tamper-evident seal and include the printed receipt from the machine.

If your Financial Institution has bagged coin, the bag must be a full bag, with the branch location on the bag.

Evergreen Armored will verify the legitimacy of the note, and if we believe it to be suspicious, we will mark the deposit as short, and send the note to the Counterfeit Currency Processing Facility for final verification. If the note comes back as legitimate, they will send the note back and it will be deposited. If they deem the note as counterfeit, they will destroy the note.

Evergreen Armored can supply tamper-evident bags or seals if it is included in your contract.

Yes! Our Armored Service Technicians are trained in minor first-line maintenance, including ATM jam removal, and ATM receipt paper change.

You can email your order to cashservices@evergreenarmored.com, please note your branch, and requested delivery date in the email.

Evergreen Armored does not require any paperwork unless your Financial Institution ships directly to the Federal Reserve Bank. Contact your Financial Institution representative to learn more about specific policies or procedures.

Unfit currency is currency that is unfit for further circulation because of its physical condition such as dirty, defaced, limp, torn, or worn. Evergreen Armored does accept unfit currency, but it must be packaged separately from fit currency.

While Evergreen Armored is able to accept contaminated currency, please email cashservices@evergreenarmored.com prior to shipping the currency. Our trained team will work with you on packaging the contaminated currency for shipment to the Federal Reserve Bank.

Mutilated currency is currency that has been damaged to the extent that one-half or less of the original note remains, or its condition is questionable due to damage (i.e. fire, water, chemical, burial). Evergreen Armored does not accept mutilated currency and may reject a shipment if we deem it is mutilated. Mutilated currency must be processed through U.S. Bureau of Engraving and Printing Mutilated Currency Redemption.

Yes! Email cashservices@evergreenarmored.com to inquire about an off-day delivery, and our team will schedule the soonest available delivery.

Thanks for showing interest in Evergreen Armored, email us at info@evergreenarmored.com and someone on our team will reach out within 48 hours.